Step 1: Ensure the charging case is fully powered and that any protective films have been removed from the earbuds. Step 2: Insert the earbud into the charging case and check the indicator light. If it illuminates briefly (approximately one second), the earbud’s battery might be completely depleted. Allow it to charge for about one hour. If the indicator light does not turn on, there may be a poor connection between the earbuds and the charging case. Clean the charging contacts and try charging again. Should these steps fail to resolve the issue, the earbuds may be faulty. We advise you to return the product to us for a replacement as soon as possible.

Step 1: Ensure that the power adapter and USB Type-C cable are securely connected. Step 2: Attempt to charge a different device using the same charger and cable. If the other device also fails to charge, the issue may be with the charger or cable, and they may need to be replaced. Step 3: Try charging the case with an alternative charger and cable. If the case still does not charge, it is possible that the case itself is defective. Please send it to us and arrange the replacement as soon as Possible.

Step 1: Ensure your earbuds are fully charged before use. Step 2: Check the earbuds' battery level using the oraimo sound app. Please note that actual playtime may vary based on the type of music and volume level. If you experience a significant deviation from the expected battery life, the product may be faulty. In such cases, please contact us to arrange a replacement at your earliest convenience.

Step 1: Make sure that case has been fully charged. Step 2: Peel off the protective films on the earbuds and put them into the case to recharge for about 30mins. Step 3: Open the case lid to observe the indicator light. (1) Rapid Blinking: This indicates the earbuds are in pairing mode. Please delete any existing entries from your Bluetooth list and then reactivate your device's Bluetooth feature. (2) Slow Pulsing: This signifies that the earbuds are currently connected to another device. To reset the earbuds, double-tap any one of them and hold until you hear six beeps. Step 4: Search [oraimo Product Name] on your device.

Step 1: Make sure that case has been fully charged. Step 2: Peel off the protective films on the earbuds and put them into the case to recharge for about 30mins. Step 3: Erase all Bluetooth names [oraimo Product Name] in the list and re-activate phone Bluetooth. Step 4: Reset the earbuds: double tap any earbud and hold it till you hear 6 beeps. Step 5: Search [oraimo Product Name] on your phone.

Step 1: Ensure that the charging case lid is completely closed. Step 2: Clean the charging ports on both the earbuds and the case to remove any debris that might interfere with the connection. Step 3: To reset the earbuds, double-tap on either earbud and hold until you hear six beeps. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us, and we will arrange for a replacement promptly.

Step 1: Ensure your phone is not muted or set to a low volume. Increase the phone's volume first, then adjust the earbuds' volume. Step 2: Check the speaker mesh for blockages from dirt or debris. If found, gently clean it. Step 3: verify that the volume synchronization feature on your phone is working correctly.

Step 1: Play a different song or use a different device to see if the noise persists. Step 2: Check the earbuds for debris that might be clogging the speaker holes and cleaning them if needed. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us for a replacement as soon as possible.

Step 1: Switch to another song to check whether it will return to normal. Step 2: Adjust the earbud wearing to check whether it will return to normal. Step 3: Inspect the speaker grilles for obstructions caused by dirt or debris. If present, clean them carefully. If these steps do not resolve the issue, the earbuds may be defective. Please return them to us to arrange a replacement as soon as possible.

Step 1: Ensure the earbuds are within 10 meters of your phone for optimal performance. Step 2: Change your location to check for potential interference, or test the earbuds with a different phone to rule out Bluetooth signal issues. Step 3: Place the earbuds back into the charging case and close it. After 15 seconds, reopen the case and attempt to reconnect the earbuds to your phone. If these steps do not resolve the issue, consider resetting the earbuds to their factory settings.

Step 1: Ensure your phone is not muted or set to a low volume. Increase the phone's volume if necessary, then adjust the earbuds' volume. Step 2: Check the earbuds for any debris obstructing the speaker hole and clean them if needed. Step 3: Confirm that the phone's volume is synchronized with the earbuds. Step 4: Verify the audio output settings on your device: Go to Settings → Bluetooth → select the connected device → enable "Use For Media Audio.

Step 1: Confirm that you’re in [Noise Cancellation] mode. Press and hold any earbud for one second to cycle through ANC modes, or use the oraimo Sound app to select the [Noise Cancellation] option. Step 2: Ensure the ANC is set to the maximum level. In the app, move the slider to the far right to increase ANC. Alternatively, double-tap any earbud and hold for 3 seconds to reset them. Step 3: Check that the eartips fit properly to prevent sound leakage. If the eartips don’t provide a snug fit, try switching to a different size for optimal noise cancellation.

Step 1: Press and hold any earbud for one second to toggle between ANC modes. Step 2: Ensure you have the latest version of the oraimo Sound app installed. Use the app to tap the [Noise Cancellation] button to switch between modes. If these steps do not resolve the issue, consider resetting your earbuds to their factory settings.

Step 1: Touch the corresponding area according to the user manual. Step 2: Check the touch control settings in the oraimo sound app. If needed, reset your product by double-tapping any earbud and holding for 3 seconds. Step 3: Check whether it is wet on your finger and the touching area. Keep your finger and touching area clean and dry before use. Step 4: If double-tap or triple-tap doesn't work well, try it a little bit faster. (The time gap should be under 600ms)

Step 1: Confirm that the wide area tap feature is enabled in the oraimo sound app. If it’s off, please activate it. Step 2: Refer to the user manual to locate the specific area near your ear for the wide area tap and follow the provided tapping instructions. Step 3: If the function still isn’t responding, adjust the fit of the earbuds to ensure they are securely placed in your ear canal. Step 4: Minimize exposure to activities such as chewing or swallowing, as well as environmental noises, which may interfere with the wide area tap feature.

Step 1: If using only one earbud, place the unused one back into the charging case. Step 2: Inspect the microphone holes for any blockages caused by dirt. If present, gently clean them with a soft cloth. Step 3: Ensure the earbuds are worn properly. Position them so that the microphone holes are not pressed against your skin or obstructed.

Step 1: Ensure that the power adapter and USB Type-C cable are securely connected. Step 2: Attempt to charge a different device using the same charger and cable. If the other device also fails to charge, the issue may be with the charger or cable, and they may need to be replaced. Step 3: Try charging the case with an alternative charger and cable. If the case still does not charge, it is possible that the case itself is defective. Please send it to us and arrange the replacement as soon as Possible.